I travel a lot. While I do get to travel to pretty cool places like Utah for a snowboarding trip and Philly for the Pats vs. Eagles game… my most frequented destination these days is Minot, ND. The Minot Air Force Base happens to be where my boyfriend will be working for the foreseeable future. Although Minot doesn’t have lots to offer beyond Tutti Frutti and Jimmy Johns… it’s actually quite a refreshing escape from L.A.

When booking a trip to visit my boyfriend, flight options are pretty limited since Delta and United are the only carriers who fly to Minot. I used to choose my flights solely on the best price until I was won over by the amazing customer service (via social media of course) from @DeltaAssist!

Back in October, as my trip was approaching its end, I came down with a horrible fever. After one night of sleep and multiple doses of Tylenol, I still felt so terrible and was dreading the thought of boarding my flight (with two layovers) back to Los Angeles. I literally didn’t even have the energy to call up Delta to see about changing my flight… the thought of getting the run-around from an automated service made my head pound even harder.

So what did I do you ask… well of course I went straight to Twitter! I was already following Delta’s cusomer service handle, @DeltaAssist, and thought it was worth a shot! I figured they would respond to me, but honestly, I thought I’d get a “We’re so sorry to hear you’re not feeling well but unfortunately… you’re sh*t out of luck” kind of response. To my surprise and relief, this is how the convo actually went down:

• I tweeted about how crappy I was feeling which was followed by a tweet of desperation to @DeltaAssist

• Within minutes, I received this Direct Message from @DeltaAssist

After sending a message with my confirmation number, they offered to rebook me for a flight that left two days later. Although, I’m sure it helped that the flights to/from Minot are NEVER full… I was so delighted by their willingness to make my travel experience as enjoyable and painless as possible!

And this is the reason I fly @Delta <3

<3 Nessa